This Privacy Policy explains what personal information HubForPros collects, how we use it, and the choices you have. We handle data in line with the Nigeria Data Protection Act (NDPA).
1. What we collect
- Account: name, email, phone, profile photo.
- Bookings: service details, scheduled date/time, notes, chat messages and attachments.
- Location: GPS coordinates when you enable Near me or use emergency dispatch.
- Payments: transaction records via Paystack. Card details are handled by Paystack, not stored on our servers.
- Verification: ID and licence documents uploaded by providers for admin review.
- Device: browser type, service-worker push subscription, and basic analytics events.
2. How we use it
- Match customers with the right pros and enable bookings, chat and escrow.
- Send transactional notifications (bookings, quotes, payments, disputes).
- Prevent fraud, resolve disputes, and enforce our Terms.
- Improve the product and comply with legal obligations.
3. Who we share with
- The other party to a booking (limited to what's needed to complete the job).
- Paystack for payment processing.
- Google Maps for location and routing.
- Regulatory or law-enforcement bodies when legally required.
We do not sell your data.
4. Your rights
- Access, correct, or delete your account data.
- Withdraw consent for optional processing (e.g. push notifications, location).
- Export a copy of your data on request.
5. Data retention
We keep transactional records for as long as required by law and financial regulation. Chat messages can be deleted by the sender. Verification documents are kept for the life of the provider account plus 12 months.
6. Security
Data is encrypted in transit (HTTPS) and at rest. Access is protected by row-level security and audit logs. Report any suspected incident to security@hubforpros.com.
7. Children
HubForPros is not intended for anyone under 18.
8. Contact
Data Protection Officer: privacy@hubforpros.com.